Financial Services

Social media and community solutions for financial services to build trust, loyalty and revenue

Deliver better customer support more securely

Customer expectations are on the rise when solving their issues, and improving CSAT/NPS scores and reducing costs are getting more complicated. Our platform provides one standard interface to engage modern banking and insurance customers across all digital touchpoints, while helping them be more secure and compliant.

Respond where your customers are

Your customers have gone digital and want responsive customer service. How are you adapting to support them? Make digital customer support easy, fast and scalable, while lowering costs.

Learn more about social customer service

Engage customers in their preferred channels

Make it about your customer, not you. No one likes being transferred from web to phone support, or email to a website. Quickly and easily help your customers solve issues on their own, through peers or directly through your brand.

Learn more about online communities

Maintain security and compliance

Our platform offers secure verification, so banks and insurance companies can authenticate the identity of consumers who engage with them, enabling collection of customer information in a secure, brand owned environment.

Learn more about social analytics

Publish content that resonates with customers

Build smarter digital marketing campaigns with Lithium Social Media Management. Know when to post and what content to publish by leveraging data.

Learn more about social media management

Ready to learn more?

Tell us a little more about yourself, and one of our experts will be in touch.